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Authority:     Emergency and Protective Services Committee Report No. 11 Clause No. 2, as adopted
               by Council on October 28, 29 and 30, 1998
Enacted by Council:    October 30, 1998  CITY OF TORONTO

                                       BY-LAW No. 806-1998

                 To amend further Metropolitan Toronto By-law No. 20-85, a by-law
      Respecting the licensing, regulating and governing of trades, callings, businesses and
    occupations in the Metropolitan Area , a by-law of the former Municipality of Metropolitan
                                             Toronto.

        The Council of The City of Toronto HEREBY ENACTS as follows:

        1.     Section 1 of By-law  No. 20-85, a By-law  Respecting the licensing, regulating  and
governing of trades, callings, businesses and occupations in  the Metropolitan Area , as  amended,
being a by-law of the  former Municipality of Metropolitan Toronto,  is further amended  by adding
the following subsections:

               1(24.1)   Holistic centre  means  any premises  or part  thereof in  which holistic
               services are provided or offered;

               1(24.2)  Holistic services  means  any modality used as  a tool for therapeutic and
               wellness purposes but  does not include  body rubs and does not  include medical or
               therapeutic treatment performed  or offered  by persons  otherwise duly  qualified,
               licensed or registered to do so under the laws of the Province of Ontario.

        2.     Section 2  of By-law  No.  20-85, as  amended, is  further  amended  by adding  the
following subsections:

               2(64) every owner of a holistic centre;

               2(65)  every  person other  than  a person  licensed  pursuant to  subsection  (64)
               hereof, who provides or offers holistic services;

        3.     Schedule 1 to  By-law No. 20-85, as amended, relating to annual  fees for licences,
is further  amended by adding the  following under  the columns indicated and  between the licence
categories of  Heating Contractor  and  Horsedrawn Vehicles :

          Column 1                           Column 2                           Column 3
   Description of Licence                      Fee                            Expiry Date
                                                $

Holistic Centre Owners                           
        for initial licence                    143                           December 31st

Holistic Practitioners                    December 31st

            143

        4.     By-law No. 20-85, as amended, is further amended by adding the following schedule:

                                 SCHEDULE 43 TO BY-LAW No. 20-85

                Relating to Owners of Holistic Centres and Holistic Practitioners

        1.     In this Schedule:

               (1)      Owner   means an owner of a holistic  centre, licensed as such or required
to be licensed as such under this By-law;
               (2)      Holistic  Practitioner  means a person licensed or required to be licensed
under subsection 2(65) of this By-law;
        2.     (1)     On every application for an owner's or a holistic practitioner s licence or
for the renewal thereof, the applicant shall attend in person and  not by an agent at the  offices
of the   Commission and shall complete  the prescribed forms and  shall furnish to  the Commission
such information as the Commission  may direct.

               (2)     In  the case of  a holistic centre  owned by a  partnership, the attendance
required under subsection (1)  of this section shall be by  one of the partners and in the case of
a  holistic centre  owned  by  a  corporation  such  attendance shall  be  by  an officer  of  the
corporation.

        3.     Every  applicant  for a  holistic  practitioner's  licence  shall  submit with  the
application two  passport-size photographs,  one  of which  photographs  shall  form part  of  the
licence,  and the other which shall be filed with the Commission, and upon application for renewal
of  any  licence, the  applicant  shall  furnish  new photographs  if  required  so to  do  by the
Commission.

        4.     (1)     Subject  to section  5 of  this Schedule,  every applicant  for a  holistic
practitioner s  licence  shall  submit  with the  application  a  certificate,  diploma  or  other
documentation  satisfactory to the  Commission certifying  that such applicant has,  in respect of
the holistic  services  intended  to be  offered  or provided  by  such applicant,    successfully
completed  a course  of training  at an  educational institution  in Canada  that is,  within  the
meaning of section 118.5 of the Income Tax Act, R.S.C. 1985, c.1, as amended,

                       (a)    a  university, college  or other  educational  institution providing
                              courses at a post-secondary school level, or

                       (b)    certified by  the Minister of Human  Resources Development  to be an
                              educational  institution  providing  courses,   other  than  courses
                              designed  for university  credit, that  furnish a  person with skill
                              for, or improve a person s skills in, an occupation.

               (2)     Where  an  applicant  does  not   have  the  documentation  required  under
subsection (1), such  applicant shall submit  with the  application evidence  satisfactory to  the
Commission that the Applicant 

                       (a)    has demonstrated himself or  herself to be a member in good standing
                              of a complementary health care organization; and 

                       (b)    has  demonstrated   acceptance  and  practice   of  the  procedures,
                              practices and ethics  of the complementary health care  organization
                              of which the applicant is a member.

               (3)     In this section:

                       (a)     complementary  health  care  organization   means  an  association,
                              organization or institution  demonstrated to be established for  the
                              purpose,  and  with  the  continuing intent,  of  ensuring  safe and
                              proper provision of one or more kinds of holistic services through:

                              (i)     the admission to membership  of persons qualified to provide
                                      such holistic services;

                              (ii)    the  promulgation  and  enforcement  of  a  code  of  ethics
                                      respecting the provision of such holistic services;
                              (iii)   maintaining, providing and recognizing  measurable standards
                                      for  practices  and  procedures  in the  provision  of  such
                                      holistic services; and

                              (iv)    the communication of  information relating to such  holistic
                                      services.

               (4)     Demonstration  of the  nature and  purpose of  a complementary  health care
organization shall be made by filing with the Commission particulars in  writing providing details
of:

                       (a)    documentations or instruments creating the organization;

                       (b)    the names of its principals and officers, members and employees;

                       (c)    every kind  of  holistic service  which  is  the subject  matter  or
                              interest of the organization, and a  full description of the  nature
                              of the service;

                       (d)    a  short  history  summarizing  the  organization s  activities  and
                              achievements to date;

                       (e)    an  outline  of   the  procedures  and   practices  pursued  by  the
                              organization and its members;

                       (f)    a copy of the organization s code of ethics;

                       (g)    the nature  of the  holistic services  provided by  the organization
                              and its  members,  and of  the  qualifications  required to  provide
                              every such service;

                       (h)    a  list of criteria  for membership in the  organization, and a list
                              of its members;

                       (i)    a list  of course and qualifications  recognized or  provided by the
                              organization; and 

                       (j)    information   confirming    that   the   organization   meets    the
                              requirements  contained in subsection 4(3) of this Schedule.

               (5)     The filing  of any record  or document with  the Commission referred  to in
subsection 4(4)  of this  Schedule may be  made by the  complementary health care  organization in
respect of its members.

        5.     (1)     In this section,  proof of carrying on a trade, business or occupation as a
holistic  practitioner  means any  document satisfactory  to the Commission, including  a lease or
printed advertisement,  which clearly  specifies the  type of  holistic services  provided by  the
applicant and the  date or dates upon  which such holistic services are  or have been provided  by
the applicant.

               (2)     An applicant for a holistic practitioner s licence who provides or performs
holistic  services   at  the  date  of the  enactment  of By-law  No.  806-1998, may,  instead  of
submitting  the information or  documents required  by section 4  of this Schedule,  submit to the
Commission within  90 days of the enactment of By-law No. 806-1998, proof  of carrying on a trade,
business or occupation as a holistic practitioner.

        6.     Every applicant for  a holistic practitioner s licence  shall file with or  produce
to the Commission proof of  his or her  age, if required to do so  by the Commission, and no  such
licence shall be issued unless the  Commission is satisfied that every such person is of the  full
age of eighteen years.
        7.     (1)     Persons associated in a  partnership applying for an owner's  licence shall
file  with their application to the  Commission a declaration in writing signed by all the members
of the partnership, which declaration shall state:

                       (a)    the  full name  of  every  partner and  the  address of  his or  her
                              ordinary residence;

                       (b)    the name or  names under which  they carry on or intend  to carry on
                              business;

                       (c)    that  the  persons  therein  named  are  the  only  members  of  the
                              partnership; and 

                       (d)    the mailing address for the partnership.

               (2)     If any  member  of a  partnership  applying for  an  owner's licence  is  a
corporation,  such  corporation shall,  for the  purposes of   this  Schedule, be  deemed to  be a
corporation applying for an owner's licence  and if such licence is issued to the partnership such
corporation shall, for the purposes  of this schedule, be deemed to  be a corporation  which holds
an owner's licence.

               (3)     It  shall be  the  duty of  every member  of  a partnership  to advise  the
Commission  immediately in writing  of any change in the membership  of the partnership and of any
other  change in any  of the  particulars relating  to the partnership  or its  business which are
required to be filed  with the Commission, and  the Commission may, in  its discretion,  determine
whether the licence or  licences shall be revoked or terminated  and whether or not a new  licence
should issue to the partnership as presently constituted.

        8.     (1)     Every  corporation  applying for  an owner's  licence  shall file  with the
Commission  at the  time of  its  application  a copy  of its  letters of  incorporation  or other
incorporating document, duly  certified by the proper  government official or department, together
with a  Return in a form supplied by the  Commission, which Return shall contain a list  of all of
the shareholders of the corporation.

               (2)     Where the shares in a corporation applying for an owner's  licence are held
in whole  or in  part by  another corporation,  the corporation  so applying  shall file with  the
Commission a Return in  a form supplied by  the Commission, which  Return shall contain a  list of
all  of its shareholders,  and if such Return discloses that  the shares in such other corporation
are in  turn held in whole or  in part by a third  corporation then the  said applicant shall also
file such a Return in respect of such third corporation listing its shareholders, and so on  until
the  names of all  living persons  are shown  and identified  as the  shareholders of any  and all
corporations having an interest, direct or indirect, in the shares of the applicant corporation.

               (3)     Every owner which is a  corporation shall, in every year, on  or before the
time  at which it  applies for  the renewal  of its  licence, file  with the Commission  an Annual
Return on a form supplied by the Commission.

        9.     Every  applicant  for  an  owner's  licence  shall,  at  the  time  of  making  the
application, file  with the  Commission a  list showing the  names of  all holistic  practitioners
employed  by,  or performing  holistic  services  in, the  holistic  centre and  all  such persons
intended or expected to be employed or to perform holistic services in the holistic centre.

        10.    (1)     Where a  corporation is the holder  of an owner's licence  or licences, the
corporation shall forthwith notify the  Commission in writing of all transfers of existing  shares

and  of the issue of any  existing or new shares of  the capital stock of the  corporation, and of
any  such transaction involving the shares of  any corporation referred to in  subsection (2), and
the  Commission  may, in  its  discretion,  determine whether  the  licence or  licences  shall be
revoked.       (2)     Where, by a transfer of existing shares, or by an issue of new  shares, the
controlling interest in  a corporation holding one or  more owner's licences is sold,  transferred
or acquired, such licence or licences shall be  terminated forthwith, and the Commission may issue
a  new licence or new licences upon  payment of the prescribed  fee.  The Commission may refuse to
issue a new licence or licences if it determines that it is in the public interest so to do.

               (3)     For the purpose  of this section,  shareholder  and any  words referring to
the holding of shares includes all persons having a beneficial interest of any kind in the  shares
of the corporation.

        11.    (1)     Every person applying for an owner's or holistic practitioner s licence who
carries on or intends to carry on the business in or relating  to a holistic centre under any name
or  designation other  than  his  or  her own  name,  shall, at  the  time of  the  making of  the
application, file with the Commission a declaration, which declaration shall state:

                       (a)    his or her full name and address of ordinary residence; and

                       (b)    any name or designation under which he or she carries on or  intends
                              to carry on business, and the date when  the name or designation was
                              first used by him or her.

               (2)     A  person  to  whom  this  section  relates  shall  notify  the  Commission
immediately  of any  change in any  of the  particulars required to  be filed with  the Commission
under subsection (1) of this section.

        12.    An application  for an  owner's licence may  be submitted by  the Commission for  a
report  to the Medical Officer of  Health and to  the Chief of Police and  may also be referred to
any other government official or  functionary for a report and where  any such report  is negative
or unfavourable to the applicant, the applicant shall  be furnished with a copy of such report and
shall have the  right to appear before  the Commission for a hearing  to determine whether or  not
the application should be granted, notwithstanding such report.

        13.    An owner may, subject  to the provisions of this By-law, provide holistic  services
in the holistic  centre of which he or she  is the owner if his or  her licence as an owner is  so
endorsed by the Commission.

        14.    (1)     No holistic centre may open  for business or operate or be  operated unless
its owner is licensed as such under this By-law.

               (2)     No owner shall permit any  holistic service to be provided or  offered upon
or at his or her holistic centre by any person other than a licensed holistic practitioner.

               (3)     No holistic practitioner  shall provide or offer   holistic services in any
holistic centre unless the  owner of the said holistic centre  is duly licensed as an owner  under
this By-law.

        15.    Every owner or holistic  practitioner who changes his  or her address shall, within
two days after such change, attend  at the offices of the Commission and notify the Commission  of
such change of address.

        16.    (1)     Every owner shall keep proper records and books of account  of all business
transacted  in, by, or in respect of his or her holistic centre, which books shall give the amount
of gross receipts  for all services performed  or provided in the  said holistic centre,  the name
and licence number of every holistic  practitioner or other person performing services in the said
holistic centre including the date  of commencement and the date  of termination of  such services
the  amount of  salary or  commission  paid to  each holistic  practitioner,  in respect  of  such
holistic centre or holistic centre business.

               (2)     Every  owner  shall  keep  all  books  and  records  as  are   required  by
subsection (1) for  at least one year after the information required by that subsection is entered
therein, and the Commission shall at all times have access to such records.

        17.    (1)     Immediately before any holistic services are provided in a holistic centre,
the holistic practitioner shall  give to the customer an  itemized bill for such services, listing
the holistic services to be provided and the price to be paid for each.

               (2)     Upon payment of the bill referred  to in subsection (1), the customer shall
be given a written receipt for the full amount paid.

               (3)     Every owner shall ensure that the bill and receipt required  by subsections
(1)  and (2)  contain  the name  and Toronto  licence number    of  the holistic  practitioner who
provided the holistic services and the name, address and Toronto licence number of such owner.

               (4)     Every owner shall ensure that the bill and receipt required by this section
are provided  to every customer of the  holistic centre and shall  retain and keep  a copy of each
such bill and receipt for at least one  year after the services referred to therein are performed,
and the Commission  shall at all times have access to such copies.

        18.    Every owner shall  ensure that all advertisements used  in respect of such  owner s
holistic centre clearly states the number of the licence issued to such owner under this By-law.

        19.    Every owner shall, in respect of each holistic  centre for which he or she  holds a
licence, procure a policy of insurance  endorsed to the effect that the Commission  will be  given
at  least ten days'  notice in writing of any cancellation,  expiration or variation in the amount
of the policy, and insuring, in  at least the  amount of $1,000,000.00 (exclusive of interest  and
costs) comprehensive against loss or  damage resulting from bodily injury to  or the death  of one
or more persons, or from loss  or damage to property resulting from any one accident. A  certified
copy or certificate of such policy shall be deposited with the Commission. 

        20.    Every owner shall, in the operation of his or her  holistic centre comply with, and
ensure compliance with, the following regulations:

               (1)     The  premises and  the fixtures  and equipment  therein shall  be regularly
washed and be kept in a sanitary condition;


               (2)     Adequate  toilet and washroom accommodation shall be provided, and shall be
equipped with:

                       (a)    an adequate supply of hot and cold water;

                       (b)    an  adequate  supply of  liquid  soap  in  a  suitable container  or
                              dispenser;

                       (c)    hot air  dryers  or individual  clean towels  for  the  use of  each
                              person using the washing facilities;

                       (d)    a suitable receptacle for used towels and waste material;

               (3)      If  showers  or  saunas  are  provided  on  the  premises,  the  following
regulations shall apply:
                       (a)    the floors  shall  be  disinfected  at  least  once a  week  with  a
                              disinfecting solution approved by the Medical Officer of Health;
                       (b)    all  surfaces  and  attached  accessories  of  the  bath  or  shower
                              enclosure must be self-draining;

                       (c)    all showers must have removable cleanable drain covers;

                       (d)    floor surfaces both within and without the enclosures shall be of  a
                              non-slip type;

               (4)     If bathtubs or  whirlpool bath are provided on  the premises, the following
regulations shall apply:

                       (a)    a grab-bar or other convenient support  shall be provided unless the
                              walls of  the tub  or whirlpool  bath enclosure are  0.61 metres  in
                              height or higher;

                       (b)    the bottom  of the  tub or  whirlpool bath  enclosure shall be  of a
                              non-slip type;

                       (c)    the water  serving all  bathtubs, showers  and hand  basins used  by
                              patrons shall not  have a  temperature exceeding 49 degrees  Celsius
                              and shall be controlled by a  device that regulates the temperature,
                              and patrons shall not have access to this device;

               (5)     Every table, mat or other surface upon which persons lie or sit while being
given or provided with  a holistic service shall be clean and in good repair, and shall have a top
surface of impervious material;

               (6)     Every table,  mat or  other surface  referred to  in subsection  (5) hereof
shall, before  any person  receives a  holistic service  thereon, be covered  with a  fresh, clean
individual paper or cloth sheet;

               (7)     Every sheet or towel shall, immediately  after being used by any person, be
deposited in  a receptacle reserved  for that  purpose and  shall not  be utilized  again for  any
purpose before being freshly laundered;

        21.    (1)     Every owner shall provide a  service by which any customer may  deposit his
or  her valuables  or other  property for  safekeeping and any  customer who  presents his  or her
property  for safekeeping  shall be  given a  receipt specifying  the nature  of  the  property so
entrusted.

               (2)     Every  owner and holistic practitioner shall  take due care of all property
delivered or entrusted to him or her for safekeeping and return it to its owner upon demand.

        22.    (1)     Every  owner shall  keep  his or  her  licence issued  in  respect of  that
holistic centre posted in  a conspicuous place in the interior  of the said premises at all  times
during the currency of the licence.

               (2)     Every holistic practitioner who  provides or offers holistic services  in a
holistic centre  shall keep  his or  her licence  prominently displayed  in the  interior of  such
holistic centre at all times during the currency of the licence.

        23.    No  person  other   than  a   licensed  owner  may   use  the  phrase    licensed ,
 Toronto-licensed ,   holistic service , or   licensed holistic  service  or  any words indicating

the offering of the services or  facilities of a holistic centre in pursuance of or in  connection
with any business, trade,  or occupation carried on  in a holistic  centre in the City  of Toronto
unless  the  owner of  the  premises  and every  holistic  practitioner engaged  in  performing or
offering  holistic services  in, upon or at such premises,  has been duly licensed  so to do under
this by-law.
        24.    (1)     Every owner shall file with the Commission a copy of a list of all services
offered or  provided  in,  upon or  at his  or her  holistic centre,  and of  the respective  fees
charged for  such services, and, if  such charges be  based on a computation  of time, the  hourly
rate shall be shown on such list.

               (2)     No  owner or  holistic practitioner  shall charge,  demand, or  request any
payment  for any services offered or  performed in a holistic centre except in accordance with the
list filed with the Commission under subsection (1).

               (3)     No  owner  or holistic  practitioner shall  offer  or provide  any holistic
service in a holistic centre, or  perform any services,  except in accordance with the list  filed
under subsection (1).

               (4)     Every owner shall post a copy of  the list of services and fees referred to
in this section in a conspicuous  place in the interior of the holistic centre plainly visible  to
any person upon entering the said premises.

        25.    Every owner and holistic practitioner shall, upon a  request made by the Commission
or any peace  officer, by-law enforcement  officer, Medical Officer  of Health,  or public  health
inspector acting  under the direction of  the Medical Officer  of Health, provide his  or her name
and residential address,  and if licensed under  this By-law, he or she  shall produce his or  her
said licence.

        26.    No  owner shall open his or her holistic centre for business  or permit the same to
be or to remain  open for business  or permit any holistic service  or services of any kind  to be
provided or offered in  the said holistic centre at any time  between the hours of 10:00 p.m.  and
7:00 a.m.

        27.    (1)     No owner or holistic practitioner shall take, consume or have a liquor or a
drug in his or her possession in a holistic centre, nor shall the use of liquor  or a drug by such
person be apparent while in a holistic centre.

               (2)     For  the purposes  of subsection  (1) the  word  drug   shall be  deemed to
exclude prescription drugs. 

        28.    Every  owner and holistic  practitioner shall,  while engaged in  his or respective
trade, business or occupation in a  holistic centre be properly dressed, neat and clean in his  or
her person and civil and well-behaved to members of the public.

        29.    (1)     In this section,  specified body areas  means:

                       (a)    in the case of a female person, her breasts; and

                       (b)    in the  case of all persons, the pubic, perineal  and perianal areas
                              and the buttocks.

               (2)     No  holistic practitioner  shall,  while providing  services as  a holistic
practitioner, touch in any manner whatsoever the specified body areas of any person.

               (3)     No owner shall  permit any  holistic practitioner providing  services as  a
holistic practitioner, to touch in any manner whatsoever, the specified body areas of any person.

               (4)     No  holistic  practitioner shall  provide  or  offer  to  provide  holistic
services upon  any person unless such  person s specified body areas  are completely and  opaquely
covered.       (5)     No owner  shall permit  any holistic  practitioner to provide  or offer  to
provide  any holistic  services upon  any person  unless  such person s  specified body  areas are
completely and opaquely covered.

               (6)     No holistic practitioner  shall provide  or offer to  provide any  holistic
services  except while  wearing clean, opaque  clothing fully covering  his or her  specified body
areas.

               (7)     No owner shall  permit any  holistic practitioner  to provide  or offer  to
provide any holistic  services except while wearing clean,  opaque clothing fully  covering his or
her specified body areas.

5.      This by-law shall come into force on the date of its enactment.

        ENACTED AND PASSED this 30th day of  October, A.D. 1998.

CASE OOTES,                                                                NOVINA WONG,           
        Deputy Mayor                                                                    City Clerk

(Corporate Seal)

 

   
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